Account Policies

Effective Date: February 2026

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Net Billing
We are retaining our 30 Day Net terms on billing.

Question on a Charge?
Let us know within the first 10 days of an invoice issued. Adjustments on billing will not be possible beyond this time.

Autopay Requirement
Autopay is now required via ACH or a card on file for all new accounts, or any account that has ever been delinquent. This helps prevent disruptions that can impact production timelines and account access, freeing you up to scale, while allowing a more hands-free experience for your practice.

Account Holds (Past Due)
To encourage scaling, any invoice that has become past due will incur a 1.5% late fee. Pauses in servicing will also be placed according to the following timelines. All past due accounts will require an active payment method on file to lift a hold:

Soft Hold–7 Days Past Due. Acceptance of new cases will be paused.
Hard Hold–15 Days Past Due. Non-critical production will be paused.
Service Suspension–30 Days Past Due. All cases assigned to the invoices will no longer be serviced. Account access to applicable software will also be paused.

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Account policies may change. All clients will be notified prior to adjustments.

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